Defined by our Customers

Our customers are placed at the heart of our focus. Cobra strives to always work harder for our customers, particularly when things go wrong. We are working to improve our customer service delivery; for example, we are continually improving our customer care training modules and assisting our customers with their travel plans.

Cobra’s Values In striving to attain our corporate mission, these are the things that are important to us:

Clients To engage in open communication with our clients. To be seen to add value to our clients’ organisations Our People A high quality and dedicated team. Employees who take pride in themselves and the company. Employees who are valued by clients and the company. Process To optimise and grow our intellectual capital To maximise the effectiveness and efficiency of our business support systems. To seek continuous improvement in all areas of the business To promote sustainable solutions that has a positive impact on the environment and our future